Ella Zapata
Client Care Specialist
Ella Zapata
Client Care Specialist | The Ulu Team
With over 7 years of experience in real estate administration, Ella Zapata brings a wealth of knowledge and a warm, people-first approach to her role as Client Care Specialist at The Ulu Team. She plays a critical role in making sure every client feels supported, informed, and cared for throughout every stage of the real estate process.
Ella’s primary focus is on client experience—handling communication, follow-ups, and touchpoints that help build strong, lasting relationships. From the moment a client connects with our team to well after closing, Ella ensures they feel heard, valued, and guided every step of the way.
Her day-to-day responsibilities include managing client onboarding, preparing timelines and checklists, sending regular updates, and coordinating key milestones like inspections, appraisals, and walk-throughs. She also assists with listing prep, marketing support, and feedback collection, helping bridge the gap between the administrative side and client-facing service.
Ella’s strong background in real estate operations means she understands the behind-the-scenes details that keep deals moving smoothly. But what sets her apart is her natural ability to connect with people. She brings patience, empathy, and clear communication to every interaction—making clients feel comfortable, confident, and genuinely cared for.
As a key part of The Ulu Team, Ella is deeply aligned with our mission to serve with compassion and professionalism. Her reliability, experience, and heart for people make her a trusted touchpoint for both our buyers and sellers—and an essential part of our success.
